/* ===== 游客客服浮窗 vcs- ===== */
.vcs-bubble{position:fixed;right:12px;right:max(12px, calc((100vw - var(--max-width, 1400px)) / 2 - 70px));bottom:88px; /* 上移10px避开一键回顶 */
  display:flex;flex-direction:column;align-items:center;gap:5px;
  cursor:pointer;z-index:99998;border:none;padding:0;background:none}
.vcs-bicon{position:relative;width:54px;height:54px;background:transparent;border:none;border-radius:0;
  box-shadow:none;transition:transform .18s}
.vcs-bubble:hover .vcs-bicon{transform:scale(1.07)}
.vcs-bicon img{width:100%;height:100%;object-fit:contain;display:block}
.vcs-btext{font-size:11px;line-height:1;color:#fff;background:rgba(15,23,42,.62);padding:4px 9px;border-radius:10px;white-space:nowrap}
.vcs-badge{position:absolute;top:-4px;right:-4px;min-width:19px;height:19px;border-radius:99px;background:#ef4444;color:#fff;
  font-size:11px;font-weight:700;display:none;align-items:center;justify-content:center;padding:0 5px;border:2px solid #fff;z-index:2}
.vcs-badge.show{display:flex}
/* #1241-g 招呼气泡：招呼到达时在浮标上方轻弹一下，点开即聊（发送时机由服务端「主动招呼节奏（分钟）」控制，客户端只管展示） */
.vcs-greet{position:fixed;right:16px;right:max(16px, calc((100vw - var(--max-width, 1400px)) / 2 - 66px));bottom:172px;z-index:99997;
  width:250px;background:#fff;border:1px solid #dfe6ee;border-radius:12px;box-shadow:0 10px 30px rgba(15,23,42,.16);
  padding:9px 11px 10px;display:none;cursor:pointer;animation:vcsGreetIn .26s ease-out}
.vcs-greet.show{display:block}
.vcs-greet::after{content:'';position:absolute;right:18px;bottom:-7px;width:12px;height:12px;background:#fff;
  border-right:1px solid #dfe6ee;border-bottom:1px solid #dfe6ee;transform:rotate(45deg)}
.vcs-greet-head{display:flex;align-items:center;gap:5px;font-size:11.5px;font-weight:700;color:#15803d}
.vcs-greet-x{margin-left:auto;color:#cbd5e1;font-size:13px;line-height:1;padding:0 2px}
.vcs-greet-x:hover{color:#64748b}
.vcs-greet-body{margin-top:5px;font-size:13px;line-height:1.55;color:#1e293b;white-space:pre-wrap;word-break:break-word;
  display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden}
.vcs-greet-tip{margin-top:5px;font-size:10.5px;color:#94a3b8}
@keyframes vcsGreetIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
/* #1241-h 招呼到达时自动展开对话框的轻提示动效（不遮内容、0.7s 后自消） */
@keyframes vcsPanelPop{0%{box-shadow:0 0 0 0 rgba(42,110,176,.55)}70%{box-shadow:0 0 0 10px rgba(42,110,176,0)}100%{box-shadow:0 0 0 0 rgba(42,110,176,0)}}
.vcs-panel.pop{animation:vcsPanelPop .7s ease-out}
.vcs-panel{position:fixed;right:20px;bottom:162px;width:466px;height:min(540px,calc(100vh - 210px)); /* 桌面默认宽度加宽 1/3：350→466 */
  background:#f5f5f5;border-radius:14px;overflow:hidden;z-index:99999;display:none;flex-direction:column;
  box-shadow:0 12px 48px rgba(15,23,42,.28);border:1px solid #e2e8f0}
.vcs-panel.show{display:flex}
.vcs-head{height:46px;background:#ededed;display:flex;align-items:center;justify-content:center;gap:7px;flex-shrink:0;border-bottom:1px solid #dcdcdc;cursor:move;touch-action:none;user-select:none}
.vcs-title-ic{width:24px;height:24px;object-fit:contain;flex-shrink:0}
.vcs-panel{touch-action:manipulation}
.vcs-dot{width:8px;height:8px;border-radius:50%;background:#9ca3af}
.vcs-dot.on{background:#07c160;box-shadow:0 0 6px rgba(7,193,96,.8)}
.vcs-head-title{font-size:14.5px;font-weight:600;color:#1e293b}
.vcs-sub{font-size:10.5px;color:#94a3b8;margin-left:5px;white-space:nowrap} /* #1241-n 与会员端登录名小字同款式 */
.vcs-msgs{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:10px}
.vcs-msg{display:flex;gap:8px;max-width:86%}
.vcs-msg.mine{align-self:flex-end;flex-direction:row-reverse}
.vcs-msg-av{width:30px;height:30px;border-radius:6px;background:linear-gradient(135deg,#07c160,#34d399);color:#fff;
  display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0;margin-top:2px}
.vcs-msg.mine .vcs-msg-av{background:linear-gradient(135deg,#475569,#94a3b8)}
.vcs-msg-bubble{background:#fff;border-radius:4px 12px 12px 12px;padding:8px 11px;font-size:13.5px;color:#1e293b;
  line-height:1.55;word-break:break-word;box-shadow:0 1px 2px rgba(0,0,0,.05)}
.vcs-msg.mine .vcs-msg-bubble{background:#95ec69;border-radius:12px 4px 12px 12px}
.vcs-tr-btn{display:inline-block;margin-top:5px;font-size:11px;line-height:1.4;color:#1d4ed8;background:#eef4ff;border-radius:99px;padding:2px 9px;cursor:pointer;user-select:none} /* #389ai 一键翻译 */
.vcs-tr-btn:active{opacity:.75}
.vcs-msg-name{font-size:11px;color:#94a3b8;margin-bottom:3px}
.vcs-msg.mine .vcs-msg-name{text-align:right}
.vcs-msg-time{font-size:10px;color:#b6c2d2;margin-top:3px}
.vcs-msg.mine .vcs-msg-time{text-align:right}
.vcs-att-img{max-width:180px;max-height:180px;border-radius:8px;display:block;cursor:zoom-in}
.vcs-att-file{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid #bbe7cc;border-radius:8px;
  padding:6px 10px;text-decoration:none;color:#15803d;font-size:12px}
.vcs-msg.mine .vcs-att-file{background:#f0fdf4}
.vcs-att-card{display:flex;gap:9px;align-items:center;background:#fff;border:1px solid #e2e8f0;border-left:3px solid #07c160;border-radius:9px;padding:7px 10px;max-width:240px;text-decoration:none;transition:background .15s}
.vcs-att-card:hover{background:#f6fcf8}
.vcs-att-card .vcs-card-thumb{width:44px;height:44px;object-fit:cover;border-radius:6px;flex-shrink:0}
.vcs-att-card .bd{min-width:0;flex:1}
.vcs-att-card .k{font-size:10px;color:#07c160;font-weight:700;letter-spacing:.5px}
.vcs-att-card .t{font-size:12.5px;color:#1e293b;font-weight:600;margin-top:2px;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;word-break:break-all}
.vcs-att-card .h{font-size:10px;color:#94a3b8;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.vcs-chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
/* #1184 药丸清除：chip 纯文字化 */
.vcs-chip{border:none;background:none;color:#15803d;font-size:11.5px;padding:2px 0;cursor:pointer;font-weight:600}
.vcs-rel-link{display:block;font-size:12px;color:#1e293b;text-decoration:none;padding:4px 2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.vcs-rel-link:active{background:#f2fbf6}
.vcs-rel-link .vcs-rel-type{display:inline-block;background:#e7f8ef;color:#15803d;font-size:10px;font-weight:700;padding:1px 6px;border-radius:4px;margin-right:6px;vertical-align:1px}
.vcs-chip:hover{background:none;text-decoration:underline}
.vcs-chip:disabled{opacity:.5;cursor:default}
.vcs-chip-more{color:#07c160}
.vcs-empty{margin:auto;text-align:center;color:#94a3b8;font-size:12.5px;line-height:1.9;padding:20px}
.vcs-sys{align-self:center;text-align:center;font-size:11.5px;color:#b45309;background:#fffbeb;border:1px solid #fcd34d;border-radius:8px;padding:3px 14px}
.vcs-notice{display:none;margin:0 12px 8px;padding:9px 12px;border-radius:10px;background:#fffbeb;border:1px solid #fcd34d;
  font-size:12.5px;color:#92400e;line-height:1.6}
.vcs-notice.show{display:block}
.vcs-notice a{color:#1d4ed8;font-weight:700;text-decoration:none}
.vcs-plus-panel{display:flex;gap:8px;padding:7px 12px;background:#f7f8fa;border-top:1px solid #e5e7eb}
.vcs-plus-panel.vcs-plus-min{display:none} /* 点＋号隐藏常显工具栏 */
.vcs-tile{position:relative;display:flex;align-items:center;justify-content:center;padding:4px 11px;border-radius:8px;cursor:pointer;
  color:#475569;background:#fff;border:1px solid #eef1f6}
.vcs-tile:hover{border-color:#07c160;color:#15803d}
.vcs-tile-icon{font-size:19px;line-height:1}
.vcs-tile-label{display:none;position:absolute;top:calc(100% + 5px);left:50%;transform:translateX(-50%);background:#0f172a;color:#fff;
  font-size:10.5px;padding:3px 9px;border-radius:6px;white-space:nowrap;z-index:3;pointer-events:none} /* 注释文字 hover 浮现 */
.vcs-tile:hover .vcs-tile-label{display:block}
.vcs-inputrow{display:flex;gap:7px;padding:9px 10px;background:#f7f8fa;border-top:1px solid #e5e7eb;flex-shrink:0;align-items:center;position:relative}
.vcs-plus-btn{border:none;background:none;font-size:22px;color:#64748b;cursor:pointer;line-height:1;padding:0 2px;flex-shrink:0}
.vcs-plus-btn:hover{color:#07c160}
.vcs-input{flex:1 1 0 !important;width:100% !important;max-width:none !important;min-width:0 !important;
  border:1px solid #d9dee7;border-radius:8px;padding:8px 11px;font-size:13px;outline:none;background:#fff;height:auto}
.vcs-input:focus{border-color:#07c160}
#vcsInput{height:48px !important} /* 加高后回调 1/3：72→48 */
.vcs-send{border:none;background:#07c160;color:#fff;border-radius:8px;padding:8px 15px;font-size:13px;cursor:pointer;font-weight:600;flex-shrink:0}
.vcs-send:hover{background:#06ad56}
/* 表情面板（微信式，与 fcw 同构） */
.vcs-emoji-panel{display:none;grid-template-columns:repeat(8,1fr);gap:2px;padding:9px 11px;background:#f7f8fa;border-top:1px solid #e5e7eb;
  max-height:150px;overflow-y:auto}
.vcs-emoji-panel.show{display:grid}
.vcs-emoji{border:none;background:none;font-size:20px;cursor:pointer;padding:4px 0;border-radius:6px;line-height:1}
.vcs-emoji:hover{background:#e8fbee}
.vcs-note{font-size:12px;color:#475569;padding:5px 12px 8px;background:#f7f8fa;text-align:center}
.vcs-resize{position:absolute;right:1px;bottom:1px;width:20px;height:20px;cursor:nwse-resize;z-index:5;
  display:flex;align-items:center;justify-content:center;color:#94a3b8;font-size:13px;line-height:1;user-select:none} /* 箭头符号指向右下角 */
.vcs-resize-reset{position:absolute;right:-6px;top:-13px;bottom:auto;z-index:5;width:26px;height:26px;border:none;border-radius:50%;
  background:#e2e8f0;color:#475569;font-size:14px;cursor:pointer;display:none;line-height:1} /* ⟲ 悬浮在发送按钮右上角外（加大一号 22→26） */
.vcs-panel.sized .vcs-resize-reset{display:block}
/* #1241-k 手机端一键全屏：全屏 ↔ 缩回（桌面端隐藏，保留拖拽/拉伸） */
.vcs-head{position:relative}
.vcs-fsbtn{display:none;position:absolute;right:10px;top:8px;border:1px solid #d5dbe3;background:#fff;color:#475569;
  font-size:11px;font-weight:700;border-radius:6px;padding:4px 9px;cursor:pointer;flex-shrink:0;line-height:1.2;z-index:3}
.vcs-fsbtn:active{background:#eef2f7}
@media (max-width:640px){
  .vcs-fsbtn{display:block}
  .vcs-panel.vcs-fs{left:0!important;right:0!important;top:0!important;bottom:0!important;width:auto!important;height:auto!important;border-radius:0!important;border:none!important}
}
@media (max-width:640px){
  .vcs-bubble{right:11px;bottom:88px} /* #1241-m 下移30px（用户实测原位高约30px）；仍高于回顶按钮顶边(68px)不遮挡 */
  .vcs-bicon{width:40px;height:40px} /* 2026-09-13 缩小浮标减少对卡片/按钮行的遮挡（54→48→40） */
  .vcs-btext{font-size:10px;padding:3px 7px}
  .vcs-badge{min-width:16px;height:16px;font-size:10px;border-width:1px;top:-3px;right:-3px}
  .vcs-greet{right:8px;bottom:157px;width:min(70vw,236px)}
  .vcs-panel{right:8px;left:auto;width:80vw;bottom:156px;height:min(70vh,480px)} /* #1241-m 随气泡下移30px */
}